Terms and Conditions

In these terms, “we”, “us” and “OraSpot” mean ORASPOT LTD. A “brand” or “seller” is a business that sells its products on OraSpot. “You” means the person using OraSpot.

OraSpot is a website where independent brands sell their products to buyers in the UK. Each brand lists its own products, sets its own prices and delivery charges, and sends its own orders. OraSpot runs the website, the checkout and the payments, and looks after buyers for the brands.

Every brand on OraSpot sells as a business (a sole trader, a partnership or a limited company), so your consumer rights apply to every purchase. Each product page shows who sells the item: open Seller details to see the brand's legal name, business address and email address. Your order confirmation email repeats them.

Each brand is responsible for the products it sells, including their description, quality and safety. We do not make the products, and we do not check every listing before it goes live.

• You must be 16 or over to create a buyer account.
• You can browse OraSpot without an account. You need one to place an order.
• Give us accurate details and keep them up to date.
• Keep your password safe and do not share your account. If you think someone else has used it, tell us straight away at support@oraspot.co.uk.
• Brands use a seller account, which our Merchant Terms cover. A seller account cannot be used to buy.

1. 1Add items to your basket. You can change quantities or remove items at any time before you pay.
2. 2Go to checkout and sign in, or create an account.
3. 3Choose or add your delivery address, then check each brand's delivery charge.
4. 4Check your order summary. You can go back to change your address or your basket, so correct any mistakes before you pay.
5. 5Press the Pay button to place your order. Pressing it means you agree to pay.
6. 6We email you to confirm your order. Your contract with the brand is made when we send that email.

Your order stays in Orders in your OraSpot account, and our confirmation email sets out what you ordered. Contracts are made in English only.

If we cannot accept your order, for example because an item has sold out or a brand cannot deliver to your address, we tell you and do not charge you, or we refund you in full if payment has already been taken.

• Each brand sends its own items. Items from different brands arrive in separate parcels.
• Checkout shows how soon each brand usually sends its orders (for example, "Ships within 2 business days"). How long delivery takes after that depends on the brand's carrier.
• We email you when a brand sends your order, with tracking where the brand provides it.
• Unless a different time was agreed, the brand must deliver your order within 30 days. If your order has not arrived when expected, see our Refund and Returns Policy.
• Your items are your responsibility once they are delivered to your address or to someone you asked to receive them.

You can cancel your order for any reason within 14 days of the day you receive it. The brand must also give you goods that are as described, of satisfactory quality and fit for purpose. Our Refund and Returns Policy explains how to cancel, how to return an item, when you get your money back and what to do if something is wrong. It includes a cancellation form you can use, and it forms part of these terms. You can cancel an order nothing of which has been sent, or ask to return items, from your Order History.

Nothing in these terms affects your legal rights. For free advice about them, contact Citizens Advice.

• Only buyers who have bought an item on OraSpot can review it, once it has been sent to them. You can review each product once. To change or remove your review, email support@oraspot.co.uk.
• Reviews show the reviewer's name as it appears on their account and are marked "Verified purchase". A product's star rating is the average of its reviews on OraSpot.
• A review must be your own honest opinion of the product.
• You must not post a fake review, write a review for someone else, review your own products or a competitor's, or accept money, discounts, free items or anything else in return for a review.
• Brands cannot change, hide or remove reviews.
• We remove reviews that break these rules or that are unlawful, abusive or contain someone's personal information. We do not remove or hide a review because it is negative.
• To report a review, email support@oraspot.co.uk with a link to the product. We look at every report.

People post things on OraSpot that others can see: brands post product listings, photos and videos, buyers post reviews, and creators post videos and comments. You must not post or list anything that:

• is illegal, or promotes or helps anything illegal, including terrorism, child sexual abuse, fraud or the sale of illegal or unsafe products;
• threatens, harasses or abuses anyone, or stirs up hatred;
• copies someone else's work, uses their trade marks without permission or otherwise infringes their rights;
• shares another person's personal information without their permission; or
• is false or misleading.

To report content, email support@oraspot.co.uk with a link to it and what is wrong with it. We confirm that we have your report, look into it and tell you what we decided. We may remove content, end listings, or restrict or close accounts that break these rules.

If we remove something you posted or restrict your account, we tell you why. If you think we got it wrong, reply to that email and we will look at it again.

You keep ownership of what you post. You give us a free, non-exclusive licence to show it on OraSpot for as long as it is published there.

• Shoppers who have bought a product on OraSpot and received it can post videos about it as creators.
• Creator videos must follow the content rules above and give your honest opinion. In every video, make clear when you earn money from sales or were given anything for it, for example with #ad.
• You keep ownership of your videos. You give us, and the brand whose product you feature, a free, non-exclusive licence to show them on OraSpot, including on the brand's storefront, while they are published.
• Creators do not earn commission yet. When our creator programme launches, a creator or shopper whose video or link brings a brand a sale will earn 10% of the item price. Before that starts, we will publish creator terms that set out how commission works and when creators are paid, and you will need to accept them.

The OraSpot name and logo, the design of the website and the content we create belong to us or to the people who license them to us. Product names, descriptions, photos and videos belong to the brands. You may use OraSpot for your own shopping, but do not copy or reuse its content for business purposes without permission.

• We are responsible for the service we provide to you: the website, the checkout, taking your payment and the help we give with your orders. Each brand is responsible for the products it sells.
• If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it is obvious that it will happen, or if we both knew it might happen when you placed your order. We are not responsible for loss or damage that is not foreseeable.
• OraSpot is for domestic and private use. If you use it for a business, we are not responsible to you for loss of profit, loss of business, business interruption or loss of business opportunity.
• Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breaking your legal rights as a consumer, or for anything else the law does not allow us to limit.
• We work to keep OraSpot available and secure. We may pause it to make changes or repairs; this does not affect orders you have already placed.

If something goes wrong with an order, email support@oraspot.co.uk with your order number (it starts ORA-). We deal with problems for the brand and aim to reply within 24 hours on UK business days.

If you are not happy with our answer, reply and ask us to treat it as a complaint. We aim to give you our final answer within 14 business days, and we explain how we reached it.

This does not affect your legal rights. If you are still not happy, you can take the matter to court; in England and Wales you can make a small claim online. We do not use an alternative dispute resolution (ADR) scheme. Complaints about how we use your personal data are covered in our Privacy Policy.

You can close your account at any time: email support@oraspot.co.uk from the email address on your account and we will close it. Once our shop is fully open, buyers can also do this themselves in Account settings. Brands close their account as our Merchant Terms explain.

Closing your account does not cancel orders you have already placed or affect your rights in them. Our Privacy Policy explains what we keep afterwards and why.

We may suspend or close your account if you break these terms, if we reasonably suspect fraud or misuse of OraSpot, or if the law requires it. We will tell you why, unless the law does not allow us to.

We may change these terms to reflect changes in the law, in our services or in how we run OraSpot, or to correct mistakes. The terms that apply to an order are the ones on this page when you placed it. If we make an important change that affects your account, we will email you before it takes effect. The “Last updated” date at the top shows when these terms last changed.

Brands: we change the Merchant Terms only as those terms explain, with at least 15 days' notice by email.

These terms are governed by the law of England and Wales. You can bring legal proceedings about them in the courts of the part of the UK where you live. If you live in Scotland or Northern Ireland, you also keep the protection of the laws that apply where you live.

If a court decides that part of these terms cannot be enforced, the rest still applies. If we do not enforce a term straight away, we can still enforce it later.